Information about the Hotel and Staff
Our Vision/Mission Statement
Through our warm, friendly and quality driven approach, we aim to be the first choice hotel in Dublin for business
and leisure.
Our Core Values
We will Continue to learn
We are Here to help
We are Committed to excellence in every department
We Care about you
Castleknock Hotel & Country Club Quality Policy
At CastleKnock Hotel & Country Club, We acknowledge that our success is completely dependent on the care we provide to our guest. Our team will display ongoing commitment to exceeding your expectations by a process of continuous improvement at all levels of our business.
It is our ultimate intention to be the premier four star hotel in Dublin. Clear lines of communication through departmental meetings and regular training sessions will ensure that every member of our team is aware of their responsibility for delivering and achieving quality.
The accomplishment of this goal is supported by our quality statement and standard operating procedures. Our policy is also complimented by our proactive approach to anticipating your needs.
The Key to sustaining our quality policy is continuous improvement, which is facilitated through our involvement and commitment to the optimus programme. Our performance is reviewed on a regular basis and improvements are made where necessary.Your feedback is encouraged throughout this process.