| Category of Personal Data | Data Subject (Generally) | Types of Personal Data Collected |
|---|---|---|
| General Identity Information | Anyone person that interacts with the hotel and its associated services may provide us with some element of personal data | Examples would be; Name, Address, Mobile Phone Number, Gender, Email Address, employer name |
| Financial Information | The person who we have contracted with to provide the goods or service | Credit/Debit Card or Bank Account Details |
| Relationship Data | The person who we have contracted with to provide the goods or service | May involve survey responses, customer testimonials or complaints |
| C.V. and Associated Personal Data | Potential Employees | General Identity Information and personal data you include on a CV or cover letter. |
| CCTV | Public at Large | CCTV Data |
| Marketing and Loyalty Preferences | Our Customers and Potential Customers | Opt-Out Preferences for Marketing Communications. |
| Health Questionnaires (Covid 19) | All persons coming to use the facilities – particularly users of the health club and spa. | Your recent medical history in specific relation to COVID19 |
| Your Preference Information / Information you have provided to us | May be any person that interacts with our hotel and associated services | Examples would be; Specific Room Preferences or requests, Allergy Information, Function/Event Set-Up preferences, Car Registration Number Generally, includes data that you have asked us to process on your behalf or where we have asked you to provide to us to improve our service levels and your customer experience. |
| Category of Personal Data | Data Subject (Generally) | Types of Personal Data Collected |
|---|---|---|
| Technical Data (to compile statistical data via cookies) | Anyone that uses our website or uses our on-site wi-fi facilities | IP Address, Browser Type, Access Time and referring URL Please refer to Cookies Policy |
| Legal Basis of Processing | Explanation/Examples |
|---|---|
| 1) To Comply with legal and statutory obligations | As Hoteliers, we operate within a wide ranging legislative framework that requires us provide a duty of care to our guests. We process personal data to ensure that we meet these obligations. |
| 2) To enter into and perform a contract for a product or a service | Generally, our customers use our website to enquire about and to make bookings for hotel accommodation and associated services. These bookings bind us contractually and there is a necessity for us to process certain personal data in order to fulfil our obligations under the contract. For example, you will receive a confirmation email from us in relation to your accommodation booking. |
| 3) To enable us, acting in our legitimate interests, to function as a business | Examples of us processing your data under this basis include; Where you are a customer, contacting you by email in relation to your stay (before and after) for the purposes of ensuring that we meet your expectations in making your stay as enjoyable as possible and obtaining your feedback, so we can improve our overall offering to guests. Where you have signed up as a member of any of our loyalty schemes or our leisure centre, we will contact you from time to time in relation to benefits and advantages to you as a member of the scheme(s) or club and in relation to the renewal of your leisure centre membership. Except where we are relying on your consent for the purposes of processing personal data for marketing purposes, we process personal data for marketing purposes as is necessary for the purpose of our legitimate interests in promoting our products and services, subject to any opt-out preferences you notify us of in respect of electronic direct marketing communications. Please be aware that you may object at any time to us processing your personal data under our legitimate interests as a data controller by a) contacting us directly at the details provided above or b) simply choosing the ‘opt out’ option on any communication from us. |
| 4) Where we request information from you, for the purposes of the maintaining the public interest | In line with current COVID19 government advice, basic contact information may be requested from customers that wish to avail of any of our services for the sole purposes of potential contact tracing if required. Similarly, you may be asked to provide us with a completed COVID19 questionnaire before you use certain facilities at our Hotel, in order for us to carry out a risk assessment as to whether we can allow you to avail of these facilities. This data is processed by us in an effort to cease the spread of infectious diseases such as COVID19 throughout the public domain |
| 5) Where you have provided your consent for us to process your data. | It will be clear to you when you are providing consent to us to process your personal data as you will be the person providing us with that express consent. Examples would include; -Where you have expressly indicated to us your wish to receive our marketing communications. -Where you make an incomplete booking on our website, we will ask for your consent to us to allow us to contact you with a reminder about completing the booking at a later date. Please be aware that where processing of your data is based on consent you have the absolute right to withdraw your consent at any time. |