About the Hotel

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About Us

History:

Castleknock Hotel is a 4 star country hotel located about 2 kilometres from Castleknock Village between The Phoenix Park and Blanchardstown. It was officially opened in April 2005 by an Taoiseach Bertie Ahern as part of the then Tower Hotel Group, since rebranded as FBD Hotels & Resorts in 2009.

Information about the Hotel and Staff

Vision Statement

Our vision is to be the number one hotel for conferencing, leisure and weddings in West Dublin

Mission Statement

Our mission is simple; We deliver exceptional guest experiences through our warm and friendly team who are driven by innovation, value and quality.

Core Values

• Innovation

• People Quality

• Consistency

• Social Responsibility

• Continuous Growth

• Loyalty

• Ambition

• Teamwork

Castleknock Hotel Quality Policy

At Castleknock Hotel, we acknowledge that our success is completely dependent on the care we provide to our guest. Our team will display ongoing commitment to exceeding your expectations by a process of continuous improvement at all levels of our business.

It is our ultimate intention to be the premier four star hotel in Dublin. Clear lines of communication through departmental meetings and regular training sessions will ensure that every member of our team is aware of their responsibility for delivering and achieving quality.

The accomplishment of this goal is supported by our quality statement and standard operating procedures. Our policy is also complimented by our proactive approach to anticipating your needs.

The key to sustaining our quality policy is continuous improvement, which is facilitated through our involvement and commitment to the optimum programme. Our performance is reviewed on a regular basis and improvements are made where necessary. Your feedback is encouraged throughout this process.

Guy Thompson

General Manager